Privacy Policy
This policy is effective as of March 14, 2006. Changes may be made to this policy in accordance with changes to legislation, best practices, and website enhancements.
Imagine Learning’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Imagine learning anytime you interact with Imagine Learning, such as when you visit our website, when you purchase Imagine Learning products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Imagine Learning, and we go to great lengths to protect it.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.
When you interact with Imagine Learning, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Imagine Learning products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Imagine Learning’s products.
Your Imagine Learning ID & related information
The Imagine Learning website allows you to create a “Imagine Learning ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Imagine Learning ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the Imagine Learning Store, all you need to do is enter your Imagine Learning ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Imagine Learning ID it will be available for all your transactions with Imagine Learning.
Why You Should Register
Users may access some areas of the Imagine Learning Website without registering; you must register with Imagine Learning in order to use Imagine Learning English: Express. Only people over the age of 18 are allowed to register. Therefore, parents or legal guardians must register for children under this age. During the online registration and/or purchase process, you may be required to fill out your name, mailing address, phone number, email address, and credit card information. If you are registering for a child, you will be required to fill out the child’s first and last name, gender, birth date, and his/her relationship to you.
How Registration Information Is Used
Mailing Address: This is used to confirm credit card information during the purchase process. This is also the address we will mail items you purchase from the Imagine Learning English: Express Website.
Email Address: A confirmation email is sent at the end of the registration process. Correspondence will be sent to this email address concerning your subscription, as well as invoices.
Phone Number: Phone numbers are used as an additional means of communicating, if necessary.
Credit Card Information: Credit card information is used for the purchase of Imagine Learning English: Express. Because Imagine Learning English: Express is subscription based, you are assigned a subscription ID with each purchase.
Child Name: A child's name will only be used to help you identify to which child or user a subscription is assigned.
Other Information Imagine Learning Collects
Customer Orders: A record is kept containing invoice details.
Imagine Learning’s Protection of Your Information
Imagine Learning implements security measure to protect the loss, misuse, or alteration of information that is under our control. Imagine Learning encrypts information submitted over the internet using SLL and https (a standardized method of securely transferring information between your computer and Imagine Learning). Imagine Learning stores your information behind firewalls on separate secure servers. Only the Imagine Learning management team and lead engineers have access to this information. They regularly review and update the website to ensure the site’s integrity and the security of your information.
Children's Online Privacy Protection Act
The Children's Online Privacy Protection Act of 1998 (COPPA) is designed to protect children's privacy during use of the Internet. Imagine Learning has implemented practices that are consistent with the guidelines provided by the Federal Trade Commission to date. Imagine Learning continually monitors developments in this area and update our practices. For more information about COPPA, please go to http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/.
About Cookies
Cookies are small files or pieces of data assigned by a web server to your PC internet browser. Cookies help websites keep track of your preferences, making return visits to our site more convenient. Cookies do not contain viruses and most do not reveal personal information unless you willingly provide it as a user on the site.
Links to Non-Imagine Learning Sites
Imagine Learning is not responsible for the security of information you provide to sites linked to our website. We cannot guarantee how cookies are used on these websites. Imagine Learning strongly suggests you read each websites privacy policy before providing any personal information.
Questions and Suggestions
If you have any questions or comments about our Privacy Policy, please contact us at:
Attn: Imagine Learning English: Express, Privacy Inquiry
3210 North Canyon Rd. Ste. 300
Provo, Utah 84604
801.377.5071
Or email us at: info@imaginelearning.com